CUSTOMER SERVICE CONTACT INFORMATION:

Email: service@bigonbatik.com
Internet : Customer Service Request Form

Toll-free Phone: 1-888-411-9790
Local Phone: 562-866-3200
Fax: 562-866-3200

Hours: Monday - Friday, 9am to 6pm PST/PDT

Mailing Address:
Big On Batik
5306 Kirtland Avenue
Lakewood, CA90713

CUSTOMER SERVICE GUARANTEE:

At Big On Batik we provide the very best in personal customer service. We are dedicated to satisfied customers, and will go the extra mile to prove it.

PAYMENT ACCEPTED:

We accept Visa, MasterCard, and American Express. You may also order your purchases online and then select the option to call us toll-free for payment by Credit Card. We no longer accept personal checks or PayPal (as of 1/1/04).

ONLINE COUPONS:

Only one coupon code per order. We sometimes have more than one type of coupon offer going on simultaneously. If you want to use two coupons, you must place two orders. We will combine shipping on same-day orders placed before 5pm Pacific Time. Your shipping cost will be based on the combined order total. Shipping is calculated before any coupons or discounts. Coupons are not valid on clearance items, jewelry, ornaments or carvings unless otherwise noted.

FABRIC CARE:

Our garments are made from natural fibers. Most garments in our catalog and website are made from 100% first quality rayon. Our bathing suits are 85% rayon, 15% Lycra. Our Art Coats are made from silk, linen, brocade, and other luxury fabrics.

Except where noted, all Sarongwear is machine wash cold, delicate cycle, hang to dry. Dry cleaning is also an option, and will keep the colors bright and vivid indefinitely.

The materials used in our garments are individually hand dyed in Bali, Indonesia. Batik is a wax-resist dye process created by skilled Balinese artisians. No two pieces are exactly alike. Slight irregularities are a result of the dye process and part of what makes batik so unique. Click here to learn more about batik fabric.